Rhondda Cynon Taf County Borough Council - Rhondda Heritage Park Privacy Policy

Datganiad Preifatrwydd Gwefannau

Mae’ch hawl chi i breifatrwydd yn bwysig iawn inni. Pan fyddwch chi’n dewis rhoi gwybodaeth amdanoch chi’ch hun inni, rydych chi’n ymddiried y byddwn ni’n gweithredu mewn ffordd gyfrifol, ac rydyn ni’n cydnabod hynny. Mae'r canlynol yn cynnwys yr arferion casglu gwybodaeth, prosesu a storio ar gyfer y wefan yma.  Dylech chi ddarllen yr wybodaeth yma yn ogystal â hysbysiad preifatrwydd corfforaethol y Cyngor.

Gwybodaeth a gasglwn

Pan fydd rhywun yn ymweld â'r wefan yma, rydyn ni'n casglu gwybodaeth logio safonol a gwybodaeth ddiagnostig. Rydyn ni'n gwneud hyn er mwyn darganfod pethau fel nifer yr ymwelwyr i wahanol rannau o'r wefan ac er mwyn adnabod a datrys problemau. Rydyn ni'n casglu'r wybodaeth yma mewn ffordd lle nad yw hi'n bosibl i adnabod unrhyw un o'r data. Fyddwn ni ddim yn cysylltu unrhyw ddata sydd wedi'i gasglu yn y dull yma gydag unrhyw wybodaeth bersonol o unrhyw ffynhonnell.

Os byddwch chi'n dewis cwblhau unrhyw un o'n ffurflenni electronig (e-Ffurflenni), bydd eich data personol yn cael ei rannu gyda'r maes gwasanaeth perthnasol er mwyn iddo brosesu eich cais.

Os ydych chi'n dewis cofrestru ar gyfer ein gwasanaeth e-bost, byddwn ni'n rhannu'r wybodaeth bersonol sydd ei hangen i ddarparu'r gwasanaeth gyda Gwasanaeth Gov.UK Notify. Mae gan wefan Gov.UK Notify fanylion ar sut mae eich data yn cael ei brosesu, ei gadw a'i ddiogelu.

Sut rydyn ni'n amddiffyn eich gwybodaeth

Mae'r holl wybodaeth sydd wedi cael ei mewnbynnu i'n e-Ffurflenni yn cael ei throsglwyddo i'n gweinyddion. Bydd yr wybodaeth yn cael ei storio yn ein System Rheoli Perthynas Cwsmeriaid a/neu yn cael ei hanfon at adrannau gwasanaeth perthnasol.

Bydd yr wybodaeth rydych chi'n ei rhoi yn cael ei phrosesu yn unol â darpariaethau deddfwriaeth diogelu data. Serch hynny, mae gan y cyngor ddyletswydd i amddiffyn arian cyhoeddus a gall ddefnyddio'r wybodaeth er mwyn atal a chanfod twyll.

Does dim modd i'r Cyngor wybod a yw'r person sy'n rhoi gwybodaeth trwy'r wefan yma yn dweud y gwir am bwy ydyn nhw. Byddwn ni'n tybio bod yr holl wybodaeth yn ddilys ac yn gywir, a fyddwn ni ddim yn gallu bod yn gyfrifol am unrhyw gamau gweithredu sy'n cael eu cymryd yn ei sgîl. Os oes unrhyw reswm gyda chi i feddwl bod rhywun wedi rhoi gwybodaeth i'r Cyngor gan ddefnyddio'ch hunaniaeth chi, rhowch wybod trwy gysylltu â’r Gwasanaethau i Gwsmeriaid.

Cysylltiadau Allanol

Efallai bydd y wefan yma'n cynnwys cysylltiadau i wefannau eraill, adrannau eraill y Llywodraeth a gwefannau sefydliadau eraill, fel ei gilydd. Mae'r polisi preifatrwydd yma'n berthnasol i'n gwefan yn unig, ac felly byddwch yn effro pan fyddwch chi'n symud i wefan arall. Darllenwch ddatganiad preifatrwydd unrhyw wefan sy'n casglu gwybodaeth bersonol.

Newidiadau i'r polisi preifatrwydd yma

Os bydd y polisi preifatrwydd yma'n newid mewn unrhyw ffordd, byddwn ni'n rhoi'r fersiwn diweddaraf ar y dudalen yma. Trwy adolygu'r dudalen yma'n rheolaidd, byddwch chi'n gwybod, bob tro, am yr wybodaeth a gasglwn, sut byddwn ni'n ei defnyddio ac o dan ba amgylchiadau, os o gwbl, y byddwn ni'n ei rhannu gyda phartïon eraill.

Cysylltwch â Ni

Hoffech chi eglurhad neu wybodaeth ychwanegol ynglŷn â'r manylion sydd wedi'u nodi yn y polisi preifatrwydd yma? Croeso ichi gysylltu â’r Gwasanaethau i Gwsmeriaid, ac fe fyddwn ni'n hapus i ymdrin â'ch cais.

 

Website Privacy Statement

Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. The following covers the information collection, processing and storage practices for this website.  This information should be read in conjunction with the Council’s Corporate Privacy Notice.

Information we collect

When someone visits this website we collect standard log information and diagnostic information. We do this to find out things such as the number of visitors to the various parts of the site and to identify and resolve issues. We collect this information in a way which does not identify anyone.  We will not associate any data gathered by this means with any personally identifying information from any source.

If you choose to complete any of our electronic forms (e-Forms) your personal data will be shared with the relevant service area in order for them to process your request.

If you choose to sign up to our email service, we will share personal information necessary to provide the service with the Gov.UK Notify Service  The Gov.UK Notify website details how they process, store and secure your data.

How we protect your information

All information input into our e-Forms is securely transferred to our servers.  The information will be stored within our Customer Relationship Management System and/or sent to relevant service sections.

The information that you provide will be processed in accordance with the provisions of the data protection legislation. However, the council has a duty to protect public funds and may use the information for the purpose of preventing and detecting fraud.

The council has no way of knowing if any person providing information through this site is who they say they are. We shall assume all information is genuine and cannot be held responsible for any action taken as a result of relying on it. If you have any reason to think someone has provided information to the council using your identity please let us know by contacting customer services.

External Links

This site may contain links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contact Us

If you would like any clarity or further information regarding the details stated in this privacy policy please contact  customer services and we would be happy to deal with your enquiry.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026